Frequently asked questions

Choose your product, select the options you want and click “Add to cart.” Go to your cart, click “Check out” and follow the steps. You’ll receive an order confirmation by email right away.

Yes, within 30 minutes of placing it, for a full refund. After that your order may already be processing. Email support@aumbric.com as soon as possible and we’ll do our best to help.

Email support@aumbric.com right away with your order number and the corrected address. We can only change it if your order hasn’t been packed or shipped yet.

Check your spam or promotions folder first. Still nothing? Email us at support@aumbric.com and we’ll confirm your order.

Shipping is free on every order.

Processing time: 1-3 working days.

Shipping time: 6-8 working days.

Total delivery time: 7-11 working days from the date you place your order.

During busy periods like Black Friday and the holidays, it can take a little longer.

As soon as your order ships, we email you a tracking number. Tracking can take up to 5 business days to show the first update.

For logistical reasons, some orders ship in separate packages. You’ll receive tracking details for each one.

If your order hasn’t arrived within 7-11 working days, check your tracking information and confirm the shipping address on your order. Still nothing? Email support@aumbric.com with your order number and we’ll investigate with the carrier.

Orders that are refused, not collected within 15 days, or returned to us by the carrier aren’t eligible for a refund.

If this happens because of an incorrect address or a missed pickup, we can reship your order for 50% of the order total once you confirm a correct address.

You have 30 days from delivery to request a return. Items must be unused, in their original packaging, and returned with all parts and accessories included.

Email support@aumbric.com with your order number and the item you’d like to return, and tell us briefly why. Once approved, we’ll send you the return instructions. Please don’t send anything back before we’ve confirmed your return.

Return shipping is paid by the customer, unless your item arrived damaged, defective or incorrect. In that case, we cover it.

We can’t accept returns of:

• Custom or personalized items
• Gift cards
• Items marked Final Sale on the product page

Email support@aumbric.com within 3 days of delivery with your order number and photos. We’ll send a replacement or refund you.

We don’t do direct swaps. To get a different color, size or model, return the original item using the steps above and place a new order for the one you want.

Once your return is received and checked, we’ll email you to confirm. Approved refunds go back to your original payment method. Haven’t received it 15 business days after approval? Email support@aumbric.com and we’ll look into it.

Most of our lamps are ready to use in minutes, and everything you need is in the box. For hardwired ceiling and wall lights, we recommend using a qualified electrician.

Yes. Every Aumbric product comes with a 1-year limited warranty against defects in materials and workmanship.

We show our products as accurately as possible, but colors can look slightly different depending on your screen.

We accept:

• American Express
• Apple Pay
• Google Pay
• Mastercard
• Shop Pay
• Visa

Some options, such as Apple Pay and Google Pay, depend on your device, browser and location. The options available to you are shown at checkout.

Your payment is taken when you place your order. If you cancel within 30 minutes of purchase, you’ll receive a full refund.

Yes. Checkout is fully encrypted, and we never see or store your full card details.

Check your card number, expiry date, security code and billing address, then try again or use a different payment method. If it keeps failing, contact your bank or card provider, or email support@aumbric.com.

Check your order confirmation emails and your bank statement first. Your bank may show a temporary pending charge for an order that didn’t go through, and it usually drops off by itself. If you still see a duplicate charge, email support@aumbric.com with your order number.