Refund policy
Last updated: October 29, 2026
We want you to love what you bring home from Aumbric. If something isn’t right for your space, this policy explains how returns, refunds and cancellations work. It applies to all orders placed on aumbric.com. By placing an order, you agree to the terms below.
Returns at a glance
- Return window: 30 days from the day your order is delivered
- Approval: every return must be approved by us before you send it
- Condition: unused, in original packaging, with all parts and accessories
- Return shipping: paid by the customer, unless the item arrived damaged, defective or incorrect
- Damaged, defective or wrong items: report within 3 days of delivery
- Cancellations: within 30 minutes of purchase, for a full refund
- Refunds: processed within 5 days of approval, to your original payment method
- Response time: we aim to reply within 1 business day
1. Return window
You have 30 days from the day your order is delivered to request a return. Requests made after 30 days can’t be accepted.
2. How to start a return
Every return needs our approval first. Returns sent without approval can’t be accepted.
- Email support@aumbric.com with your order number and the item(s) you’d like to return.
- Tell us briefly why you’re returning it.
- Once approved, we’ll email you the return instructions, including where to send the item.
- Pack the item securely in its original packaging, ship it back as instructed, and keep your tracking number until your refund is complete.
We recommend a tracked shipping service. Returned items remain your responsibility until they reach us, and we can’t refund a return we haven’t received.
3. Condition of returned items
Items must be:
- Unused and in the same condition you received them.
- In their original packaging.
- Returned with all parts, accessories, manuals and any included items.
If a return doesn’t meet these conditions, we may decline the refund or issue a partial refund. We’ll always explain our decision by email.
4. Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect. In that case, we cover it.
Shipping on the original order is free. The cost of return shipping is not refunded for returns made because you changed your mind or chose the wrong size, color or style.
5. Items we can’t accept
We can’t accept returns of:
- Custom or personalized items
- Gift cards
- Items marked Final Sale on the product page
Any item marked Final Sale is labeled clearly on its product page before you buy.
6. Damaged, defective or wrong items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email support@aumbric.com within 3 days of delivery with:
- Your order number.
- Clear photos of the item showing the problem.
- Photos of the outer box and packaging, if the damage may have happened in transit.
- A short description of what is wrong.
Please keep all packaging until your case is resolved. We’ll make it right with a replacement or a refund, and we cover the return shipping if we ask you to send the item back.
7. Exchanges
We don’t do direct swaps. To get a different color, size or model, return the original item using the steps above and place a new order for the one you want. This is the fastest way to make sure the new item is reserved for you.
8. Cancellations
You can cancel your order within 30 minutes of purchase for a full refund.
After that, your order may already be processing. Email support@aumbric.com as soon as possible with your order number and we’ll do our best to help. If the order has already shipped, it can’t be cancelled, but you can return it under the rules above once it arrives.
9. Refunds
Once your return arrives and is checked, we’ll email you to confirm. Approved refunds are processed within 5 days and go back to your original payment method, never to a different card or account.
- Your bank or card provider may need a few extra business days to show the refund on your statement.
- If you haven’t received your refund 15 business days after approval, email support@aumbric.com and we’ll look into it.
- Before contacting us, please check your bank and card statements and ask your bank whether the refund is pending.
10. Unclaimed packages and incorrect addresses
Please make sure your shipping address is correct and that you accept or collect your delivery.
Orders that are refused, not collected within 15 days, or returned to us by the carrier aren’t eligible for a refund.
If this happens because of an incorrect address or a missed pickup, we can reship your order for 50% of the order total once you confirm a correct address.
11. Orders that arrive late or in several packages
Delivery times are explained in our Shipping Policy. If your order hasn’t arrived within the estimated time, check your tracking information and your shipping address, then email support@aumbric.com with your order number and we’ll investigate with the carrier.
Some orders ship in separate packages, and you’ll receive tracking details for each one. Please wait until all packages have been delivered before reporting an item as missing.
12. Warranty
Every Aumbric product comes with a 1-year limited warranty against defects in materials and workmanship. If a product develops a defect during normal use within one year of delivery, email support@aumbric.com with your order number and a description or photos of the problem, and we’ll review your claim.
The warranty doesn’t cover normal wear and tear, accidents, misuse, improper installation or modifications. For hardwired ceiling and wall lights, we recommend installation by a qualified electrician.
13. Product colors
We show our products as accurately as possible, but colors can look slightly different depending on your screen. A small difference in color isn’t considered a defect, but you can return the item under this policy if it isn’t right for your space.
14. Your legal rights
This policy doesn’t limit any rights you have under the consumer laws that apply where you live.
15. Changes to this policy
We may update this policy from time to time. The version that applies to your order is the one published on our website when you placed it. The date at the top shows when it was last updated.
16. Contact us
If you have any questions about this policy, please get in touch.
Store Name: Aumbric
Business Name: CG-Ecom BV
KvK Number: 88434230
Address: Vergiliuslaan 20, 5926 SM Venlo, Netherlands
Return Address: 748 Troy Ave, Brooklyn, NY 11203, United States
E-mail: support@aumbric.com
Phone: +1 (929) 652-4769
Customer Service Hours: Mon–Fri 9AM–6PM, Sat 10AM–2PM (ET)
We aim to respond within 1 business day.