Shipping policy

Last updated: October 27, 2026

This policy explains how Aumbric ships orders placed on aumbric.com (“our website”) to addresses in the United States, including how long orders take, what shipping costs and what to do if something goes wrong. By placing an order, you agree to the terms below.

Shipping at a glance

• Where we ship: within the United States only. We do not ship to other countries at this time.
• Shipping cost: free on every order
• Processing time: 1-3 working days
• Shipping time: 6-8 working days
• Total delivery time: 7-11 working days
• Tracking: a tracking number is emailed to you as soon as your order ships
• Questions: support@aumbric.com, and we aim to reply within 1 business day

1. Shipping cost

Shipping is free on every order. The price you see at checkout is the price you pay for shipping, so there are no extra shipping fees. Taxes, where they apply, are shown at checkout before you pay.

2. Processing time

Processing time is how long we need to check, pack and hand your order to the carrier. It takes 1-3 working days from the time your order is placed.

• Working days are Monday to Friday, excluding public holidays.
• Orders placed on a weekend or public holiday begin processing on the next working day.
• If there is a problem with your order, such as a payment issue or an address we can’t verify, we’ll email you, and processing may take longer.

3. Shipping time

Once your order has been handed to the carrier, shipping takes 6-8 working days. The shipping time starts when your order ships, not when you place it.

4. Total delivery time

Processing time plus shipping time gives your estimated total delivery time of 7-11 working days from the date you place your order.

These are estimates, not guarantees. During busy periods such as Black Friday and the holidays, or because of weather, carrier delays or customs checks, delivery can take a little longer. If your order hasn’t arrived within the total delivery time, see section 9.

5. Order tracking

As soon as your order ships, we email you a tracking number and a link to track it. Please note:

• Tracking can take up to 5 business days to show its first update after you receive the email. This is normal for many carriers.
• Check your spam or promotions folder if you don’t see our shipping email.
• If you still haven’t received tracking details after the processing time has passed, email support@aumbric.com with your order number.

6. Orders shipped in more than one package

For logistical reasons, some orders ship in separate packages, and they may arrive on different days. You’ll receive tracking details for each package. Please wait until all packages have had enough time to arrive before reporting an item as missing.

7. Shipping address

Please make sure your shipping address is complete and correct at checkout. We ship to the address you provide, and we can’t be responsible for orders sent to an incorrect or incomplete address.

• To change your address, email support@aumbric.com right away with your order number and the corrected address. We can only change it if your order hasn’t been packed or shipped.
• A phone number helps the carrier contact you if there’s a delivery issue.
• We can’t ship to some addresses, such as certain PO boxes or military addresses. If this applies to you, we’ll contact you.

8. Delivery, customs and import fees

• Delivery: carriers may deliver to your door, a mailbox, a building reception or another safe place near your address, depending on their rules and where you live.
• Customs and import fees: if your order is shipped across borders, your country may charge customs duties, import taxes or handling fees. These are set by your local authorities and the carrier, not by us, and they are your responsibility unless we tell you otherwise at checkout.
• Risk of loss: once the carrier delivers your order, responsibility for it passes to you. Please collect your package promptly.

9. Late, lost or missing orders

If your order hasn’t arrived within the total delivery time of 7-11 working days:

1. Check your tracking information and confirm the shipping address on your order.
2. Check with neighbors, building reception or a safe place near your door.
3. Wait one more working day, as carriers sometimes update tracking late.
4. Email support@aumbric.com with your order number, and we’ll investigate with the carrier.

We’ll keep you updated until your case is resolved.

10. Damaged, defective or incorrect items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email support@aumbric.com within 3 days of delivery with your order number and photos. We’ll make it right with a replacement or a refund. Full details are in our Return & Refund Policy.

11. Unclaimed packages and incorrect addresses

Please make sure your shipping address is correct and that you accept or collect your delivery. Orders that are refused, not collected within 15 days, or returned to us by the carrier aren’t eligible for a refund.

If this happens because of an incorrect address or a missed pickup, we can reship your order for 50% of the order total once you confirm a correct address.

12. Order cancellations and changes

You can change or cancel your order within 30 minutes of purchase for a full refund. After that, your order may already be processing, and we may not be able to stop it. Email support@aumbric.com as soon as possible and we’ll do our best to help. If your order has already shipped, it can’t be cancelled, but you can return it under our Return & Refund Policy once it arrives.

13. Delays outside our control

Sometimes delays happen for reasons outside our control, such as severe weather, natural disasters, strikes, carrier delays, customs checks, public health emergencies or government actions. If this affects your order, we’ll let you know and work to get it to you as soon as possible.

14. Returns

If you’d like to return an item, please follow the steps in our Return & Refund Policy. Please don’t send anything back before we’ve confirmed your return.

15. Changes to this policy

We may update this policy from time to time. The version that applies to your order is the one published on our website when you placed it. The date at the top shows when it was last updated.

16. Contact us

If you have any questions about shipping, please get in touch.

Store Name: Aumbric

Business Name: CG-Ecom BV
KvK Number: 88434230
Address: Vergiliuslaan 20, 5926 SM Venlo, Netherlands
Return Address: 748 Troy Ave, Brooklyn, NY 11203, United States

E-mail: support@aumbric.com
Phone: +1 (929) 652-4769

Customer Service Hours: Mon–Fri 9AM–6PM, Sat 10AM–2PM (ET)

We aim to respond within 1 business day.