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Privacy policy

Last updated: October 27, 2026

Aumbric (“we,” “us” or “our”) respects your privacy. This policy explains what personal information we collect when you visit or buy from aumbric.com (“our website”), how we use it, who we share it with, and the choices you have. By using our website or placing an order, you agree to the practices described here.

Privacy at a glance

  • What we collect: the details you give us (name, email, address, phone number), your order details, and technical data from your device.
  • Why we collect it: to process and deliver your orders, provide customer support, improve our store and, with your permission, send you marketing.
  • Payments: checkout is encrypted, and we never see or store your full card details.
  • We do not sell your personal information for money.
  • Your choices: you can ask to access, correct or delete your information, and you can unsubscribe from marketing at any time.
  • Contact: support@aumbric.com. We aim to reply within 1 business day.

1. Information we collect

Information you give us. When you place an order, create an account, subscribe to our emails or contact us, we may collect:

  • Your name, email address and phone number.
  • Your billing and shipping address.
  • Your order details and purchase history.
  • The messages you send us, including photos you share for damaged-item or return claims.

Information collected automatically. When you visit our website, we and our service providers may automatically collect:

  • Your IP address, browser type, device type and operating system.
  • The pages you view, the products you look at, the time you spend on pages and the website you came from.
  • Your approximate location, based on your IP address.
  • Cookie and similar technology data (see section 5).

Payment information. Payments are handled by our secure payment processors. We never see or store your full card number. We may receive limited details such as the last four digits of your card, the card type and your billing address.

2. How we use your information

We use your information to:

  • Process and deliver your order: take payment, pack and ship your items, send order confirmations and tracking updates.
  • Provide customer service: answer your questions and handle returns, refunds, cancellations and warranty claims.
  • Run and improve our store: understand how visitors use our website, fix problems and improve our products and content.
  • Send marketing, with your permission: tell you about new products, offers and updates. You can opt out at any time.
  • Prevent fraud and keep our store secure: detect and stop unauthorized or illegal activity.
  • Meet legal obligations: keep records for tax and accounting, and respond to lawful requests.

3. Our legal bases (for visitors in the UK and European Economic Area)

If you are in the UK or EEA, we process your personal information on these legal bases:

  • Contract: to fulfill your order and provide the services you request.
  • Legal obligation: to comply with tax, accounting and other laws.
  • Legitimate interests: to keep our store secure, prevent fraud and improve our website, where these interests are not outweighed by your rights.
  • Consent: for marketing emails and non-essential cookies. You can withdraw consent at any time.

4. Who we share your information with

We share your information only as needed to run our store:

  • Our store platform: our website is hosted on Shopify, which processes store, order and customer data on our behalf.
  • Payment processors: to securely take your payment and handle refunds.
  • Shipping carriers and fulfillment partners: to deliver your order. They receive your name, address and phone number, and email where needed for tracking.
  • Email and marketing service providers: to send order updates and, with your permission, marketing emails.
  • Analytics and advertising partners: to understand how our website is used and to measure and show our advertising.
  • Professional advisers and authorities: such as accountants and lawyers, or where required by law, court order or to protect our rights.
  • A business transfer: if we are involved in a merger, acquisition or sale of assets, your information may be transferred as part of that deal. We will tell you if that happens.

All service providers are only permitted to use your information to provide services to us. We do not sell your personal information for money.

5. Cookies and similar technologies

We use cookies and similar technologies such as pixels and local storage to:

  • Keep your cart and checkout working.
  • Remember your preferences.
  • Understand how visitors use our website.
  • Measure and improve our advertising.

You can manage cookies through your browser settings, and block or delete them at any time. If you block essential cookies, parts of our website, such as the cart and checkout, may not work. Where the law requires it, we ask for your consent before using non-essential cookies.

Some of our partners may use cookies to show you ads on other websites based on your browsing. You can opt out of personalized advertising through your device settings, or through tools such as the Digital Advertising Alliance (optout.aboutads.info) and the Network Advertising Initiative (optout.networkadvertising.org).

6. Marketing communications

If you subscribe to our emails or agree to receive marketing at checkout, we may send you news and offers. You can unsubscribe at any time by clicking the unsubscribe link in any email, or by emailing support@aumbric.com. We will still send you service messages about your orders, such as confirmations and shipping updates.

7. How long we keep your information

We keep your personal information only as long as needed for the purposes in this policy:

  • Order and account records: for as long as needed to provide our service and to meet tax, accounting and legal requirements.
  • Marketing data: until you unsubscribe or ask us to delete it.
  • Customer support messages: for as long as needed to resolve your request and handle any follow-up.

When we no longer need your information, we delete it or make it anonymous.

8. How we protect your information

Our website uses encryption (HTTPS) for pages that collect personal information, and checkout is fully encrypted. We limit access to personal information to those who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information.

9. International transfers

We and our service providers may process your information in countries other than your own, including the United States. Where required, we use appropriate safeguards, such as standard contractual clauses, to protect your information when it is transferred.

10. Your privacy rights

Depending on where you live, you may have the right to:

  • Access: ask for a copy of the personal information we hold about you.
  • Correct: ask us to fix inaccurate or incomplete information.
  • Delete: ask us to delete your personal information, subject to legal exceptions such as tax records.
  • Object or restrict: object to or ask us to limit certain processing, including marketing.
  • Data portability: ask for your information in a portable format.
  • Withdraw consent: at any time, where we rely on your consent.
  • Complain: lodge a complaint with your local data protection authority.

To use any of these rights, email support@aumbric.com. We may need to verify your identity before we act on your request. We aim to respond within 30 days, or within the time the law requires. We will not treat you differently for using your privacy rights.

11. Additional information for California residents

If you are a California resident, you have the rights described in section 10 under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what we collect, to request deletion and correction, and to opt out of the “sale” or “sharing” of personal information.

  • Categories we collect: identifiers (name, email, address, phone, IP address), commercial information (purchase history), internet activity (browsing data) and approximate location, as described in section 1.
  • Sale or sharing: we do not sell your personal information for money. Some uses of cookies and advertising partners for advertising may count as “sharing” under California law. To opt out, email support@aumbric.com, use your browser’s opt-out preference signal such as Global Privacy Control, or use the advertising opt-out tools in section 5.
  • Authorized agents: you may use an authorized agent to make a request for you. We may ask for proof of their authority.

12. Children’s privacy

Our website is not intended for children under 16, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, email us and we will delete it.

13. Links to other websites

Our website may link to other websites. We are not responsible for their privacy practices, and we encourage you to read their policies.

14. Changes to this policy

We may update this policy from time to time. When we do, we will update the date at the top of this page. If we make significant changes, we may also tell you by email or a notice on our website.

15. Contact us

If you have any questions about this policy or want to use your privacy rights, please get in touch.

Store Name: Aumbric

Business Name: CG-Ecom BV
KvK Number: 88434230
Address: Vergiliuslaan 20, 5926 SM Venlo, Netherlands
Return Address: 748 Troy Ave, Brooklyn, NY 11203, United States

E-mail: support@aumbric.com
Phone: +1 (929) 652-4769

Customer Service Hours: Mon–Fri 9AM–6PM, Sat 10AM–2PM (ET)

We aim to respond within 1 business day.